Yes, you can. Chatbots are great to deal with customer enquiries promptly, and to help people contact you easily.
If you are using ActiveCampaign or DeskPro, we recommend using their inbuilt chatbot. If not, tawk.to offer a reasonable free option. Depending on your exact needs it may be worth paying for one of the other systems (for specific automation, integration or function).
Give us a call and chat to us about the different options, and how automated you want yours to be.